Reach out to us
We’re here to help with account questions, deposits, withdrawals, technical issues or general feedback. Our support team can assist with verification, bonus queries, game access and troubleshooting. Contact us for fast, practical help and clear guidance on how to manage your account or resolve technical problems. We offer multiple convenient channels so you can reach a representative the way that suits you best. If you prefer, live chat and callback options are available during business hours.
| Department | Contact |
|---|---|
| Customer support (accounts, verification) | [email protected] (typical reply within 24 hours) |
| General enquiries (press and corporate) | [email protected] (business questions; reply within 48 hours) |
| Affiliate enquiries (partners & marketing) | [email protected] (sign-ups and commission queries; replies in 2 business days) |
| Phone | +1 415 729 2046 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or any situation that needs explanations or supporting documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID when relevant. Providing this information helps us avoid delays and respond to your inquiry as quickly as possible.
Contact Form
Response Time
Our support team typically replies within one business day. Simple questions are often handled the same day, while more complex issues may require extra time for investigation and coordination with other departments. If your request needs additional checks or documentation, response times can be longer depending on the case. We appreciate your patience and will update you as soon as we have more information.
Feedback
Share your feedback, suggestions, or ideas to help us improve the site. We carefully review every submission and use player input to refine features, promotions, and navigation. Your comments make the experience better for everyone; send thoughts through the feedback form and we’ll consider changes promptly. Thank you for helping us make the site clearer and more enjoyable.